Are you looking for contactless payment or a swift way to checkout clients via their own device. You've come to the right place!
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What is pay by text and why should I try it?
Here at Schedulicity, we believe the convenience of contactless payment is here to stay. This form of payment is safe, speedy, convenient, and secure-all things synonymous with Schedulicity. And the truth is, we want you to get paid.
The pay by text or QR option is for you and your clients. No hardware, no extra apps, and no need to pass over a card! You initiate the charge on your device while your client completes payment on theirs.
Here are a few more reasons to give contactless a shot:
It's is completely PCI compliant and all payment information is securely stored under encryption. Those standards get updated as the industry evolves.
No need to pass a device or card back and forth.
💸 A tip option is built right into the checkout process, which is a great way to increase your tip revenue.
How do I use pay by text?
It requires a Schedulicity business account to process payment. Once you sign up, we will walk you through the paperwork to get started with Schedulicity's built-in payment processor or Stripe.
After approval, contactless payment is built 🏗️ right into your checkout process.
Open an appointment and click Checkout
Add any discounts or make adjustments as needed
Once the total looks good, click "Continue"
Now you will see a few options to charge a client, Pay by Text, Scan QR Code
Send a Text
When a client opts to checkout through text message, a link will be sent to the client via a text message on their phone. From that link, they can add their payment information and include their tip! Your screen will confirm the payment is complete and just like that-you're paid.
❗ Text message payment links expire after 10 minutes for security purposes.
Scan A QR Code
If your client prefers the instantaneous technology of a QR Code, ask your client to scan the QR code on your device. From here, they'll be brought to the checkout page and will add their payment method, choose their tip amount and flow through checkout!
👉 If your client has a payment method on file already, the last four digits of the card will show to the client in either of these options to either update or leave as is! Encourage your clients to add their payment method before their appointment to keep checkout speedy.
Why isn't the pay by text link being sent to my client?
Is your client opted in for text messages?
Your client will need to be opted in for texts with your business, you can opt them in during the checkout process.
Did your client opt out from texts? If so, they can text, "Resume," to 56368. This is also a good option if the client is unsure if they might have been opted out with any other businesses on Schedulicity.
When was the pay by text link sent?
The pay by text link expires after ten minutes for security purposes. If ten minutes has passed, please resend the text via checkout.
How's the wifi or data connection?
If you are stuck on the "Waiting for Client" screen, let's be sure that the wifi/data connection to the client's phone is strong. No service or a lack of connectivity could be the reason the text failed to send.
📸 You can also choose the option to "Scan QR Code" from checkout instead of sending a text. Have your client open their camera app and hover it over the code which will take them to their payment screen.
If you need a hand, please reach out to support, we're happy to help! Our email is support@schedulicity.com or click the chat bubble on the bottom right of your screen.