Schedulicity Pay | Schedulicity Rockstars Help Center

What is Compass (Clearent Reporting)?

Finding deposits and processing fees in Clearent.

Written by Lindsey
Updated over a week ago

What do I need to know about filing my taxes with Schedulicity Pay?

Taxes, 1099, Schedulicity Pay, tax questions

Written by Travis Truax
Updated over a week ago

Schedulicity Pay FAQs

Questions about Schedulicity Pay, credit score, bank account, fees, HSA/FSA, voided check, unqualified, prohibited/unqualified businesses

Written by Travis Truax
Updated over a week ago

Getting Started

What is Schedulicity Pay, and why should I switch?

A new payment processing solution with clear, transparent pricing and the lowest rates around

Written by Travis Truax
Updated over a week ago

What are the rates with Schedulicity Pay?

Payment processing rates for swiping and dipping credit cards or typing in cards on file

Written by Travis Truax
Updated over a week ago

How do I get started with Schedulicity Pay?

Applying for Schedulicity Pay, online payment processing, integrated payment platform

Written by Travis Truax
Updated over a week ago

I'm approved for Schedulicity Pay... what next?

Next steps after Schedulicity Pay approval, what to know now that you're approved, what about cards on file, old payment processor

Written by Travis Truax
Updated over a week ago

Card Readers

Now that I have my mobile card reader, what should I do next?

How to pair/connect your mobile card reader to your Apple iPhone, Apple iPad, Android phone, or Android tablet and walk through checkout

Written by Travis Truax
Updated over a week ago

Now that I have my countertop card reader, what should I do next?

How to pair or connect your desktop/countertop card reader to your computer

Written by Travis Truax
Updated over a week ago

Schedulicity Pay Tutorials

Schedulicity Pay videos, payment videos, mobile and countertop/desktop card reader setup, how to use card reader, bluetooth

Written by Travis Truax
Updated over a week ago

What card reader would be the best for my business?

Choosing between our mobile and countertop/desktop credit card readers

Written by Travis Truax
Updated over a week ago

What devices are compatible with my mobile card reader?

Which phone brands and operating systems are compatible with Schedulicity Pay?

Written by Travis Truax
Updated over a week ago

How do I dip or swipe a card with my card reader?

How to process cards in Schedulicity Pay using our mobile and countertop/desktop card readers

Written by Travis Truax
Updated over a week ago

How do I return my card reader?

How to return my mobile or countertop/desktop card reader device

Written by Travis Truax
Updated over a week ago

Schedulicity Pay Basics

How do I change my business information in Schedulicity Pay?

Changing business address, business name for Schedulicity Pay, changing bank account info for deposits

Written by Travis Truax
Updated over a week ago

Am I able to use Schedulicity Pay with multiple location accounts?

Businesses with Multiple Locations add-on

Written by Travis Truax
Updated over a week ago

Am I able to email or print a receipt?

How do I print a receipt, printing a receipt, emailing receipt

Written by Travis Truax
Updated over a week ago

When and where will I receive my deposit?

Funds, deposit, bank account, missing deposit, Schedulicity Pay / Clearent standard bank deposit times

Written by Travis Truax
Updated over a week ago

When will I get my Schedulicity Pay statement?

Statement questions

Written by Travis Truax
Updated over a week ago

What does PCI compliance mean?

Is Schedulicity Pay PCI Compliant? PCI-DSS compliance

Written by Travis Truax
Updated over a week ago

Why do I need to acknowledge my PCI compliance?

What is a Self Assessment Questionnaire and why it's important to acknowledge PCI compliance

Written by Travis Truax
Updated over a week ago

Troubleshooting

I'm having trouble pairing my phone with the mobile card reader – help?

Unable to connect to mobile device, card reader won't pair with my phone, won't connect with my phone

Written by Travis Truax
Updated over a week ago

Why did I get a "Timed Out" message when I tried to run a card on my computer?

Avoiding time out messages while using the countertop/desktop card reader

Written by Travis Truax
Updated over a week ago

The site's really slow – am I still able to process payments right now?

How to process payments during slowness and outages

Written by Travis Truax
Updated over a week ago

I received a chargeback, what do I do?

How to handle a chargeback

Written by Travis Truax
Updated over a week ago

How do I prevent chargebacks?

Preventing chargebacks

Written by Travis Truax
Updated over a week ago

How do I reconnect to Schedulicity Pay?

How to reconnect account after change of ownership or returning to Schedulicity Pay

Written by Travis Truax
Updated over a week ago