If a client misses their appointment or cancels at the last minute, you can mark their appointment as a no-show. This does two things:
It decreases the client's Reliability Rating for online booking
Also, if you have enabled Hold With a Credit Card for that service or class, you can charge that client a no-show fee.
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Marking a No-Show
Appointment/Service No-Show:
Head to the Appointment Calendar
Click on the appointment and choose Appointment Details
Toggle the no-show option at the top right to yes
A frowny face will appear on the appointment when you are looking at your calendar
Class/Workshop No-Show:
Open the class roster and click the three vertical dots next to the right of the client's name
Select the no show option
A frowny face will appear next to their name on the roster, meaning they've been marked as a no-show
Charging for a No-Show
If the service or class requires a credit card to book and the client booked online, you will have the option to charge their credit card on file right after you hit no-show. 👌
After marking a client as a no-show, a pop-up will display
Enter the price you want to charge 👉 It will default to $5, although you can change that to match your policies
Click on confirm no-show and charge
Why am I not seeing the option to charge the client?
If you are not seeing an option to charge the client, there could be a few reasons why:
The service or class doesn't use the Hold with a Credit Card feature, so the client wasn't prompted to enter their credit card to book that session.
The service or class was booked on the business side.
Your service is marked as requiring a Deposit or Prepayment online. Even though these services take payment upfront, since they aren't marked as Hold with a Credit Card services, they won't prompt the charging window.
While clients aren't able to remove their card on file if they have an upcoming appointment, they will be able to remove their card 24 hours after the appointment has passed.
Manually charge a No-Show fee:
Navigate to that appointment
Before marking the appointment no-show, click on the checkout button and run your charge as if it's a regular appointment
Then, mark the appointment as a no-show
Returning a package session for a No-Show
Head to the appointment
Select the no-show option in the upper right corner
If a package session was used, you'll see the option to return it 👇
