As long as they are inside your Cancellation Policy and haven't pre-paid for their appointment, clients can cancel and reschedule online. Here are the steps that clients can follow to cancel and/or reschedule their appointments online:

  1. Sign into your Schedulicity account and you'll see all your upcoming appointments right on your home screen
  2. Select the cancel/reschedule link to the right of the appointment, and you can either cancel it completely or reschedule it.

That's it! Pretty easy, right? If the client is outside of your cancellation policy, they will get an error message letting them know that they're not able to cancel online. 

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