Schedulicity client profiles are currently set up so that one login is tied to one person at a time. This means that if Jane's email is firstname.lastname@example.org, when she goes online to book an appointment through that email, it will be tied to Jane and her information specifically for that appointment.
Although we don't have family or group accounts quite yet, it is something we would love to expand on for sure! If there is a family booking appointments on Schedulicity, the best way to ensure that each person is getting scheduled with the right information is to create a unique email login for each member. For example, if Jane has a son named John, he would need to have his own Schedulicity login tied to his email, email@example.com, in order for the system to transfer his information over and track his appointments.
Another work around for this is to have the client book the appointment under one client account, and then leave a message when booking that the appointment is for their family member or friend. What this means is the appointment will be officially booked for the person who was logged in, but leaving a message will note who it's truly for. This is just a little trick folks can do for now, but again we hope to make this more streamlined in the future!
Other questions about this? Shoot our support team a message by selecting the blue button in the bottom right-hand corner or by sending an email to us at firstname.lastname@example.org . We're happy to help!