✉️ When a client books online, there is an option for them to leave you a message. It's a great way for them to communicate any needs to you before their appointment!
If a client does leave a message, it will then display in three places:
1. Paperclip Icon on the Appointment
If a client leaves a message, a paperclip icon will appear on their appointment. You can view the message by clicking into the appointment and the message will be displayed.
2. Message Alert with Appointment Notifications
You will be alerted of the message if you opt in to receive appointment notifications. For emails, the full message will display. For texts, an (M) is displayed to call out the message.
3. Your Personal Message Center
You can manage all of your messages right through the Message Center which is in the top right-hand corner of your account. The message will be listed here if you are the provider for the appointment. You can open a message by clicking right into it and then you will notice it will move from the un-read area to the read.
If you just want to mark a message as read, you can click on the check box to the left of the message you want and just select the Mark as Read option. You do have the option to delete the message once it's been read!
This is a messaging system rather than an email feature, so there isn't quite a way to reply right from that inbox. What most folks will do is email the client directly from the client's profile or from their personal email to get in touch if needed!
If you ever want to turn off the Message Center so your clients are not allowed to send you messages, let one of our Customer Experience Rockstars know in the chat bubble to the bottom right, and they will be happy to turn this feature off for you!