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Why didn't I receive notification when a client booked?
Why didn't I receive notification when a client booked?
Angela avatar
Written by Angela
Updated over a week ago

We know how important it is that providers get their notifications when a client books, reschedules, or cancels online! If you or a provider did not receive a text notification, there are a number of things that could have happened. Let's break that down: 

Are you opted in to receive text notifications?

Here are the steps to opt in:

  1. From Settings, click on "Providers/Instructors"

  2. Open the profile for the provider you'd like to opt-in

  3. Click "Edit"

  4. Under " Text Notifications" click "Opt-In Provider"

  5. Enter the phone number, and check the box to confirm they'd like to receive text notifications

  6. Save your changes!

Check the appointment's Details to confirm if provider notifications have been delivered successfully! 

  • Select the appointments where the notification was missed on your calendar and click on View Appointment Details.

  • At the bottom check the "Original Appointment Details" to see when notification were sent.

  • If notifications show as "Bounced," reach out to our support team for further help.

Were you in poor cell service or wifi network when the text was sent? 

If there is any chance that the connection to the phone was poor when the text tried to deliver, this could be the reason the notification failed to send.

When a text is sent to the cell provider (like Verizon, AT&T, etc.), sometimes text delivery to a phone can't be completed due to poor reception or a poor wifi connection. Some phone networks will store the message and try to send it again later, but other networks will try to send the message only once and then will drop it. In this situation, we don't have any control of whether the cell provider completes the delivery of a text message during the poor reception or connection time frame.

If you still have questions or concerns at all, don't hesitate to reach out to us directly!

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