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What is Fill My Book and how do I set it up?
What is Fill My Book and how do I set it up?

Set up Fill My Book, refund Fill My Book

Mikayla avatar
Written by Mikayla
Updated over a week ago

Fill My Book incentivizes clients to book any available slots last minute 🍬

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What is Fill My Book, and how does it work?

Schedulicity takes a look at your availability and generates offers in hopes to fill empty spots. There's a booking fee of 15% of the appointment- if a spot isn't filled and you don't make additional revenue, it's no cost to you!

✨ You have full control over what deals you're offering. Here's what you can customize:

  • How many deals can be booked per week

  • What the maximum discount is

  • Which services are included

  • Where the deals display

  • Who is eligible to claim (can be set so only new client deals are shown)

  • When your deals are active

If your calendar were to fill up, deals are displayed as "sold out" that week. Every Monday, new deals will display to keep things fresh and new for your clients each week. 

When a deal is booked, your clients must pay at the time of booking- This requires your account to be set up with Schedulicity Pay. That way, you can collect the funds up front, and a few days later, the money will be transferred into the bank account connected.

❗As mentioned, there's a booking fee for filling that spot last minute. Schedulicity will take a 15% cut of the appointment. Payment processors have fees as well for processing cards- if you use Schedulicity Pay, the rate is 2.6% + $0.10 per transaction. Good news is, it's a slot that may have gone unbooked, so any revenue is good revenue!

Here is a preview of what a Fill My Book offer looks like on your booking page:

When a client books that deal, the appointment will include a tag icon. Example 👇

How do I set up Fill My Book?

Sound like a good fit? Here's how to set up:

  1. Click the Marketing Icon

  2. Select Fill My Book

  3. Read and check the box for Terms of Service, and select Enable Fill My Book

  4. If you're connected to a payment processor, head to the next step. If not, you'll see a pop-up at the top of the screen to connect with a payment processor first.

You can now customize your deals and here is what you'll want to check out:

  • Maximum Discount: Deals are auto generated and won't exceed the limit you set

  • Maximum Number of Fill My Book appointments you'd like to allow per week

  • Choose what services to offer by selecting the change link beside services

  • If you have multiple providers, choose which providers are included

  • To show offers on your business listing for current and new clients to book, check the box next to Advertise special offers on my business listing at

  • If you need tax to be added to the appointment, select Manage Taxes on the main Fill My Book page and specify the taxes for services. If you don't have taxes yet listed, you can create one by selecting Add New. Save!

❗ Deals are randomly generated the week before and you can choose to re-generate the offers if you want another option, or you can even skip a week. Once your deals are up and running on the current week, they can be paused but not edited as they are live.

How do I share my Fill My Book deal?

Now to share those deals directly with a client if you like:

  1. Click the Marketing Icon

  2. Select Fill My Book

  3. On the right, click on the Share

  4. Choose how you'd like to share your deal

How do I refund a Fill My Book transaction?

Clients are charged for the deal upfront, if they cannot make their scheduled appointment, we recommend trying to reschedule the appointment for the client rather than refund since the booking fee has already been collected for the booking.

That said, if refunding is the best experience for all, here is how to refund:

  1. Navigate to the Fill My Book appointment

  2. Use the Ticket dropdown arrow to view the visit transactions

  3. Select the “refund” link beside the appropriate transaction

❗ The client will be refunded the full amount they paid, while Schedulicity's 15% booking fee will not be refunded to the business.

How to Disable Fill My Book

Here are the steps to turn off Fill My Book:

  1. Click the Marketing Icon

  2. Select Fill My Book

  3. Choose Disable in the top right

That will do it 💥

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