Whether you need to change your or a provider’s weekly availability, a single day’s shift, or mark some time off, this article will help 🤝
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How do I update my recurring weekly availability?
The admin on the account can make these changes, so if you’re a provider, please ask for some help from the admin to update your schedule!
Go to Settings and click on Providers/Instructors
Click on the Provider's Name in the list
Select the Schedule tab
Click Edit in the schedule box
Enter the scheduled hours for each day of the week
This will adjust what is displayed to clients as available days and times when booking online. On the business side, you can book outside of your business hours if you want!
💡 Pro Tip: If you need to create any breaks in the middle of the day, you can use recurring personal time on the calendar.
How do I mark time off in my calendar?
If you or a provider need to step away for a bit or have a vacation planned, you can easily mark yourself or the provider out by adding specific days off on their profiles:
From Settings, go to Providers/Instructors
Select the Provider's Name from the list
Click the Schedule tab
To the right of Planned Days Off, select +Add
Select the dates you’d like off right from the mini calendar. Those days will turn purple, so you know they’re selected.
Click Add Days Off
👉 Once added, clients cannot book appointments while you or your providers are unavailable, giving you peace of mind as you plan your time off!
How do I create a future schedule?
If you or one of your providers has a schedule change starting on a specific date, you can set that up as a future work schedule:
From Settings, go to Providers/Instructors
Select the Provider's Name to add a future schedule
Click over to the Schedule tab
Select +Add beside Future Schedule
Pick the date on which you’d like the new schedule to start
Enter the start and end times for the days you will be available
Save by clicking Add Future Schedule
How do I change my work schedule for a specific day?
To update a specific day on your calendar, instead of changing your set recurring schedule, you can do this directly from your Appointment Calendar:
Open your Appointment Calendar, and find the gear icon at the top right corner of the screen. Use this to edit your schedule on the fly or adjust one day in particular!
Click on the gear icon then click directly on the time to select when your start or end time will be. Toggle the day to purple if you’re in, and toggle it to grey if you’re out.
Saving will immediately adjust your schedule for only those days you have edited.
❗Note that any changes you make directly on the calendar in this way will override your recurring schedule set in Settings. Example: if you close out a weekend for your birthday and later specify in your recurring schedule that you work Saturdays, your birthday weekend will still be marked as out.
What if my schedule doesn’t change?
If you have updated your recurring work schedule under Settings and are noticing the appointment calendar is not reflecting those changes, it's likely those specific days were adjusted on the fly right from the appointment calendar.
To fix this, these days will need to be edited from within the appointment calendar again to trigger that change 👍