How do I process a refund or a void?

Refund

If you ever need to refund a client, you can do that by heading to that client's particular appointment, or you can head to the "Payments and Products" page to view and refund a transaction that way.

Here's how you can do that right from the appointment details:

1. Head to the appointment calendar and open up the appointment you need to refund
2. Click on and expand the Ticket Info area to pull up prior transactions
3. Then you'll wanna click the Refund button to walk through the refund process. Like this. 👇

Here are the steps to issue a refund via the Transactions list:

1. Click the three lines in the upper left and navigate to Settings
2. Choose "Payments & Products"
3. Select the "Transactions" tab
4. Search for a transaction by confirmation number or view by transaction date.
5. Click the three vertical dots to the right of the appropriate transaction
6. From there you'll have the option to view the transaction details, or process a refund
7. Confirm the amount to refund, and the tender-type
8. Click "Refund Transaction"

If the refund is over 90 days from the original transaction and you are using Schedulicity Pay, you'll just want to give Clearent a call directly and have them issue the refund at (844)721-7300.

After you refund, the transaction will display as "Refunded" and the funds will return to the client's account, usually in about 3-5 business days, although this could take up to 7-14 business days depending on the bank.

Void

If you are using Schedulicity Pay, account Admin's can also void a credit card transaction if it’s done on the same day as the original charge to avoid processing fees.

1. Click the three lines in the upper left and navigate to Settings
2. Choose "Payments & Products"Select the "Transactions" tab
3. Search for a transaction by confirmation number or view by transaction date.
4. Click the three vertical dots to the right of the appropriate transaction
5. From there you'll have the option to view the transaction details, process a refund, or void the transaction
6. Confirm the amount to void
7. Click “Void Transaction"

After you void the transaction it will display as “Void.” Then you’ll have the option to collect funds again for the booking.

*If your business is set up for 2 day funding the void will need to be done by 11:45pm local time and if you are 1 day funding, it needs to be done by 9:30pm CDT. (Only available on web version now, coming soon to iOS.)

Record a Refund

If you aren't using one of our payment processors and just need to record a refund, you can do that here:

1. Click the three lines in the upper left and navigate to Settings
2. Select "Payments & Products"
3. Select the "Transactions" tab
4. Search for a transaction by confirmation number, view by transaction date, or search by tender type
5. Click the three vertical dots beside the correct transaction, and choose "refund"
6. Enter in the refund amount and the refund type. Note that unless you charged the client’s card and have a payment processing account, this is simply a recorded refund in Schedulicity rather than a full refund to the client
7. After you refund, the transaction will display as "refunded"