Card Reader FAQs

What type of card reader to order, how much, how to pair, how to charge, credit card, POS, Point of Sales

Angela avatar
Written by Angela
Updated over a week ago

💳 With Schedulicity Pay, you can choose to purchase one of two card readers -> a Desktop Reader OR a Mobile Reader.

If you're currently with Clearent, reach out to Customer Support for more on device ordering.

Jump to a section in this article:


What card reader is best for my business?

Mobile Reader 🚗 (Currently available for U.S. businesses)

  • The mobile card reader works best for businesses that check out their clients through the Schedulicity Business app via a phone or tablet.

  • With its Low Energy Bluetooth capability, it's a light and portable option for dipping, tapping or swiping credit cards.

  • Available for $86 (includes taxes and delivery).

❗The mobile card reader is compatible with most mobile devices on the market. With that said, we're not able to support every single device -> here are the minimum version of the App you'll want to have downloaded to work with the reader:

  • iOS biz app minimum version: iOS 16.4

  • Android beta app minimum version: OS 11, API 30

Desktop Reader 💻

  • The Desktop card reader works best for businesses that check out clients through www.schedulicity.com on their desktop, laptop, computers or phones.

  • You'll need a USB port, adapter or bluetooth capability to connect the reader to your device.

  • Available for $483 (includes taxes and delivery).


How do I order a Reader?

  1. Head to the Payments via Schedulicity -> after your approved and boarded for Schedulicity Pay

  2. Under Card Readers -> select Order Reader

  3. Select your Reader, from the two types, and pay online with a credit card

❗Credit Card Readers arrive via UPS within 2 to 3 days of the order. Currently, mobile card readers are available to U.S. businesses. Package is from Ayden/Flex Logistics –– not Schedulicity.


🚚My new reader arrived, what now?

Mobile Reader

Here's what's included in the box:

  • Reader

  • USB cable for charging

  • Metal plate for magnetizing it to a phone

  • Power blocks are not included although any normal 5v phone charger block will do the trick. Example found here

❗To do upon receiving the mobile reader:

  1. Inspect the reader- make sure the security seal is intact

  2. Verify the serial number on the reader is the same as the serial number on the box

  3. If anything is missing or appears to be tampered with, Contact Support immediately


How to pair the mobile reader for iOS?

💡Before starting -> charge the Card Reader and enable Bluetooth on your phone. You'll need to have a passcode enabled on your device to use the reader.

  1. Head to the settings tab of your Schedulicity Business app

  2. Select the Manage Card Reader -> from your settings menu

  3. Select Set up your reader -> on the card reader page

  4. Select a nearby reader or scan a barcode -> you will need to give camera permissions if you choose to scan the barcode

  5. Select Pair on the prompt for the bluetooth pairing request

  6. Double click the button on the side of your reader to confirm the pairing


How to pair the mobile reader for Android?

💡Before starting -> charge the Card Reader and enable Bluetooth on your phone. You'll need to have a passcode enabled on your device to use the reader.

  1. Head to the settings tab of your Schedulicity Business app

  2. Select the Manage Card Reader -> from your settings menu

  3. Select the plus sign bottom right -> click No reader paired yet page

  4. Select Allow when asked if Schedulicity can find -> connect to -> and determine the relative position of nearby device.

  5. Select the NYC1 reader on the Pair reader page

  6. Select Pair on the prompt for the bluetooth pairing request

  7. Double click the button on the side of your reader to confirm the pairing

  8. Check out this article for all of the details on charging a credit card with the mobile reader!


Desktop Reader

Here's what's included in the box:

  • Reader

  • Power supply

  • Ethernet dongle

  • Privacy shield

To do, once you receive the Desktop Reader:

  1. Inspect the reader- make sure the security seal is intact

  2. Verify the serial number on the reader is the same as the serial number on the box

  3. If anything is missing or appears to be tampered with, Contact Support immediately

How to set up the Desktop Reader?

  1. Plug it in -> Select Configure network -> connect to wifi or ethernet

  2. Select Board Terminal and Confirm

  3. The terminal will restart -> download bundles -> and run through any updates necessary

  4. After the final update -> you will see the Schedulicity logo and various animations on how to run a card through the reader

  5. Once paired, check out this article for steps on running a transaction with the desktop reader!


Device updates:


Desktop terminals are set for automatic updates -> which happen at 4 am (based on the time zone of the device) -> devices should remain plugged in overnight for updates


Can I order an additional device for my account?

At this time, multiple readers cannot be used for Schedulicity Pay accounts.



How to return my Card Reader?


Contact our Customer Support Team via email or chat bubble.

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