When will I get charged?
While we’re turning our fees back on September 1, we won’t bill you until your original sign-up date. In other words: If you signed up on the 9th or 21st of the month, we’ll bill you on September 9 or September 21. This will be your bill date going forward. To find your monthly bill date, head here.
How much will my account cost now?
First things first: We haven't raised our prices! Your monthly fee will depend on how many add-ons you've turned on. On average, businesses pay between $25-$50 per month for the use of our tools. Because we charge based on how many add-ons you have activated (here’s an article that goes into it in detail!), we recommend that you turn off any features you’re not using before your bill date. To review your active add-ons, head here. If you have any questions about what to expect in terms of pricing, we’re here to walk through it! Email email@example.com with your questions.
How do I pause or cancel my account?
You have a few options! First, let us help. We’re dedicated to supporting our community, and we know that some businesses are struggling more than others. If you reach out to firstname.lastname@example.org, we can work with you one-on-one to come up with a plan that works for you.
Another option is to downgrade to our free account by turning off any add-ons. Our free accounts give you up to 10 bookings a month. You can also cancel your account by following these steps — but we hope you don’t! We love having you here!
When do I need to make any changes to my account?
24 hours before your bill date. We’ll send you another reminder email a week before we turn our fees back on, but we also recommend you set a reminder in your calendar to review your account set-up before your bill date.
What about X? Or Y? Or Z?
We know that every business on our platform has different needs and questions. That’s why we have a full-time support team that’s available to help. Reach out to us at email@example.com today (or any day!), and we can work through whatever’s on your mind.