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Billing and Subscription FAQs
Billing and Subscription FAQs

Questions about billing, when is my bill date, how much is my subscription, how to pause account

Mikayla avatar
Written by Mikayla
Updated over a week ago

When will I get charged?

You'll see your first charge the day you enable our Unlimited Plan. Then the date of your first charge will be your bill date moving forward. In other words: if you enabled the Unlimited Plan on the 21st of the month, we’ll bill you on the 21st of the month moving forward. To find your monthly bill date, head here.

How much am I being charged?

Our monthly fee will depend on how many providers or instructors you have on the account. Accounts start at $34.99 for a solo provider, and you can add up to five additional providers for $10 per month per provider. If you have seven or more providers on the account, we cap your monthly fee at $94.99. You can check out your billing amount by heading to the Subscription area of your account!

If you have any questions about what to expect in terms of pricing, we’re here to walk through it! Email support@schedulicity.com with your questions.

How do I pause or cancel my account?

You have a few options! First, let us help. We’re dedicated to supporting our community, and we know that some businesses need help more than others. If you reach out to support@schedulicity.com, we can work with you one-on-one to come up with a plan that works for you.

You can also cancel your account by following these steps — but we hope you don’t! We love having you here!

What if I set up my subscription via Apple?

If you set up your subscription via the Schedulicity iOS business app, you'll need to make changes to your subscription there as well! Learn more about how that works here.

What about X? Or Y? Or Z?

We know that every business on our platform has different needs and questions. That’s why we have a full-time support team that’s available to help. Reach out to us at support@schedulicity.com today (or any day!), and we can work through whatever’s on your mind.

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