When will I get charged?
You'll see your first charge the day you enable our Unlimited Plan. Then the date of your first charge will be your bill date moving forward. In other words: if you enabled the Unlimited Plan on the 21st of the month, we’ll bill you on the 21st of the month moving forward. To find your monthly bill date, head here.
How much am I being charged?
We have two account levels—Free and Unlimited! Our Unlimited Plan includes all of our features, and the monthly fee will depend on how many providers or instructors you have on the account. Accounts start at $34.99 for a solo provider, and you can add up to five additional providers for $10 per month per provider. If you have seven or more providers on the account, we cap your monthly fee at $94.99. You can check out your billing amount by heading to the Subscription area of your account!
If you have any questions about what to expect in terms of pricing, we’re here to walk through it! Email email@example.com with your questions.
How do I pause or cancel my account?
You have a few options! First, let us help. We’re dedicated to supporting our community, and we know that some businesses need help more than others. If you reach out to firstname.lastname@example.org, we can work with you one-on-one to come up with a plan that works for you.
Another option is to downgrade to our free account by removing the Unlimited Plan. Our free accounts give you up to 10 bookings a month while keeping your account active for you to access. You can also cancel your account by following these steps — but we hope you don’t! We love having you here!
What about X? Or Y? Or Z?
We know that every business on our platform has different needs and questions. That’s why we have a full-time support team that’s available to help. Reach out to us at email@example.com today (or any day!), and we can work through whatever’s on your mind.