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Why aren't all of my clients showing on my recipient list for marketing emails?
Why aren't all of my clients showing on my recipient list for marketing emails?

Missing Client Data, Lost Clients

Mikayla avatar
Written by Mikayla
Updated over 3 months ago

There are three important criteria for who is included in a mailing list in Schedulicity:

  1. Clients who have opted into Email Marketing. (Learn how to Invite them here)

  2. Clients who have had a booking with you in the last 2 years.

  3. Problem Email Addresses (Learn more here).

These rules were established by email providers and organizations they work with to protect their users against spam. Essentially without these changes, emails from our system would, in many cases, not even reach your clients!

I hope this provides a little more insight on how our system works!

❗️If you're in Canada, you may notice you don't have the option to invite clients to book online or Opt In. This is due to the Canadian Anti Spam Law (CASL). You can research more in the link above if needed!

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