Troubleshooting Questions

Need to dive into the nitty-gritty? Get to the bottom of a tricky situation? We're here to help!

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21 articles in this collection
Written by Carin, Product Team, Angela and 2 others

Why isn't my transaction syncing between Square and Schedulicity?

How the New Sale button helps sync transactions

Written by Travis Truax
Updated over a week ago

Why am I seeing the "Ruh Roh" message?

What does the ruhroh error message mean, internet connection, check wifi, switch to data, try refreshing

Written by Travis Truax
Updated over a week ago

Why can't I see my provider on the work schedule?

Missing provider on the calendar

Written by Angela
Updated over a week ago

Why aren't my clients appointments showing up on my calendar?

Appointments missing on my schedule

Written by Angela
Updated over a week ago

Why isn't my provider displaying in the Bio section of the account?

Written by Angela
Updated over a week ago

Why are my services showing as "temporarily unavailable"?

Written by Angela
Updated over a week ago

Why are there discounts/special offers being offered on my listing?

Written by Angela
Updated over a week ago

Why can't I find myself in the Marketplace search results?

Why can't I find my page in the search portal, how do I see my listing on schedulicity.com, clients can't find my page

Written by Angela
Updated over a week ago

Why is my Google Calendar not showing my appointments correctly?

Written by Lindsey
Updated over a week ago

Why am I getting an error message when opening a report in Numbers?

Can I export to Numbers on my Mac computer

Written by Angela
Updated over a week ago

Notifications

Why didn't I/my provider receive the text confirmation for an appointment?

Written by Angela
Updated over a week ago

Why aren't my clients receiving their text message reminders?

Appointment text message reminders not working

Written by Angela
Updated over a week ago

Why aren't my clients receiving their email notifications?

Email appointment reminders

Written by Angela
Updated over a week ago

Accessing Schedulicity

Why is Schedulicity asking me to update my browser?

Updating Google Chrome, Apple Safari, and Mozilla Firefox for the best Schedulicity scheduling experience

Written by Travis Truax
Updated over a week ago

What browser/software version should I be using to access Schedulicity?

Minimum browser version updates, app version, iOS version

Written by Product Team
Updated over a week ago

Why am I getting my "browser needs some love" error message?

Written by Angela
Updated over a week ago

Why am I seeing the "Hey! Make Schedulicity look its best" message?

What IE/Internet Explorer, Microsoft Edge, and other non-optimized browser users may see.

Written by Travis Truax
Updated over a week ago

Why are we seeing a cookies error message?

Clients seeing cookies error or business seeing enable cookies

Written by Angela
Updated over a week ago

How do I clear my Cache/Cookies on my device?

Steps to clear browsing history for different browsers and devices

Written by Carin
Updated over a week ago

Website and Facebook Integration

How do I add Schedulicity to my website?

Want to link your Schedulicity up with your Wordpress, Squarespace, GoDaddy, or other website? Scheduling widget, Schedule Now button

Written by Angela
Updated over a week ago

Why is my "Schedule Now" app not showing on my Facebook page?

Written by Angela
Updated over a week ago