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Troubleshooting Questions
Troubleshooting Questions
Need to dive into the nitty-gritty? Get to the bottom of a tricky situation? We're here to help!
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22 articles in this collection
Written by
Product Team,
Angela,
Courtney
and 2 others
Why isn't my transaction syncing between Square and Schedulicity?
How the New Sale button helps sync transactions
Written by
Travis Truax
Updated over a week ago
Why am I seeing the "Ruh Roh" message?
What does the ruhroh error message mean, internet connection, check wifi, switch to data, try refreshing
Written by
Travis Truax
Updated this week
Why can't I see my provider on the work schedule?
Missing provider on the calendar
Written by
Angela
Updated over a week ago
Why aren't my clients appointments showing up on my calendar?
Appointments missing on my schedule
Written by
Angela
Updated over a week ago
Why isn't my provider displaying in the Bio section of the account?
Written by
Angela
Updated this week
Why are my services showing as "temporarily unavailable"?
Written by
Angela
Updated this week
Why are there discounts/special offers being offered on my listing?
Written by
Angela
Updated over a week ago
Why can't I find myself in the Marketplace search results?
Why can't I find my page, how do I see my listing on schedulicity.com
Written by
Angela
Updated this week
Why is my Google Calendar not showing my appointments correctly?
Written by
Lindsey
Updated this week
Why am I getting an error message when opening a report in Numbers?
Written by
Angela
Updated over a week ago
Notifications
Why didn't I/my provider receive the text confirmation for an appointment?
Written by
Angela
Updated over a week ago
Why aren't my clients receiving their text message reminders?
Appointment text message reminders not working
Written by
Angela
Updated over a week ago
Why aren't my clients receiving their email notifications?
Email appointment reminders
Written by
Angela
Updated over a week ago
Accessing Schedulicity
Why is Schedulicity asking me to update my browser?
Updating Google Chrome, Apple Safari, and Mozilla Firefox for the best Schedulicity scheduling experience
Written by
Travis Truax
Updated over a week ago
What browser/software version should I be using to access Schedulicity?
Minimum browser version updates, app version, iOS version
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Written by
Product Team
Updated over a week ago
Why am I getting my "browser needs some love" error message?
Written by
Angela
Updated over a week ago
Why am I seeing the "Hey! Make Schedulicity look its best" message?
What IE/Internet Explorer, Microsoft Edge, and other non-optimized browser users may see.
Written by
Travis Truax
Updated this week
Why are we seeing a cookies error message?
Clients seeing cookies error or business seeing enable cookies
Written by
Angela
Updated over a week ago
How do I clear my Cache/Cookies on my device?
Steps to clear browsing history for different browsers and devices
Written by
Courtney
Updated over a week ago
Website and Facebook Integration
How do I add Schedulicity to my website?
Want to link your Schedulicity up with your Wordpress, Squarespace, GoDaddy, or other website? Scheduling widget, Schedule Now button
Written by
Angela
Updated this week
How do I add "Book Now" button to my Facebook business page?
Facebook, Book Now, Schedule Now button
Written by
Angela
Updated over a week ago
Why is my "Schedule Now" app not showing on my Facebook page?
Written by
Angela
Updated this week
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