Troubleshooting Questions

Need to dive into the nitty-gritty? Get to the bottom of a tricky situation? We're here to help!

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11 articles in this collection
Written by Carin, Product Team, Angela and 2 others

Why am I seeing the "Ruh Roh" message?

What does the ruhroh error message mean, internet connection, check wifi, switch to data, try refreshing

Written by Travis Truax
Updated over a week ago

Why can't I see my provider on the work schedule?

Missing provider on the calendar

Written by Angela
Updated over a week ago

Why isn't my provider displaying in the Bio section of the account?

Written by Angela
Updated over a week ago

Why are my services showing as "temporarily unavailable"?

Written by Angela
Updated over a week ago

Why is my Google Calendar not showing my appointments correctly?

Written by Lindsey
Updated over a week ago

Notifications

Why didn't I/my provider receive the text confirmation for an appointment?

Written by Angela
Updated over a week ago

Why didn't my client receive their appointment notification?

Appointment text message reminders not working, missing email appointment reminders, missing client text reminders

Written by Angela
Updated over a week ago

Accessing Schedulicity

What browser/software version should I be using to access Schedulicity?

Minimum browser version updates, app version, iOS version, update browser

Written by Product Team
Updated over a week ago

Why are we seeing a cookies error message?

Clients seeing cookies error or business seeing enable cookies

Written by Angela
Updated over a week ago

How do I clear my Cache/Cookies on my device?

Steps to clear browsing history for different browsers and devices

Written by Carin
Updated over a week ago

Website and Facebook Integration

How do I add Schedulicity to my website?

Want to link your Schedulicity up with your WordPress, Squarespace, GoDaddy, or other website? Scheduling widget, Schedule Now button

Written by Angela
Updated over a week ago