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Troubleshooting

Troubleshooting

Need to dive into the nitty-gritty? Get to the bottom of a tricky situation? We're here to help!

8 articles
Travis Truax avatarAngela avatarMikayla avatar
Written by Travis Truax, Angela and Mikayla

Schedulicity Status Page

Track Schedulicity's reliability with our status page
Travis Truax avatar
Written by Travis Truax. Updated over a week ago

Hello? How do I contact customer support?

Get in touch with the Rockstars on our Customer Experience team, speak with a representative, speak with a rep
Angela avatar
Written by Angela. Updated over a week ago

How do I reset my password? I'm locked out of my account

Login trouble? We can help!
Angela avatar
Written by Angela. Updated over a week ago

Why didn't my client receive their appointment notification?

Appointment text message reminders not working, missing email appointment reminders, missing client text reminders
Angela avatar
Written by Angela. Updated over a week ago

Why didn't I/my provider receive the text confirmation for an appointment?

Angela avatar
Written by Angela. Updated over a week ago

Why can't my client see any upcoming appointments?

Angela avatar
Written by Angela. Updated over a week ago

How do I clear my Cache/Cookies on my device?

Steps to clear browsing history for different browsers and devices
Mikayla avatar
Written by Mikayla. Updated over a week ago

Why are we seeing a cookies error message?

Clients seeing cookies error or business seeing enable cookies
Angela avatar
Written by Angela. Updated over a week ago
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