Troubleshooting

Need to dive into the nitty-gritty? Get to the bottom of a tricky situation? We're here to help!

8 articles in this collection
Written by Angela, Mikayla, and Travis Truax

Schedulicity Status Page

Track Schedulicity's reliability with our status page

Written by Travis Truax
Updated over a week ago

Hello? How do I contact customer support?

Get in touch with the Rockstars on our Customer Experience team, speak with a representative, speak with a rep

Written by Angela
Updated over a week ago

How do I reset my password? I'm locked out of my account

Login trouble? We can help!

Written by Angela
Updated over a week ago

Why didn't my client receive their appointment notification?

Appointment text message reminders not working, missing email appointment reminders, missing client text reminders

Written by Angela
Updated over a week ago

Why didn't I/my provider receive the text confirmation for an appointment?

Written by Angela
Updated over a week ago

Why can't my client see any upcoming appointments?

Written by Angela
Updated over a week ago

How do I clear my Cache/Cookies on my device?

Steps to clear browsing history for different browsers and devices

Written by Mikayla
Updated over a week ago

Why are we seeing a cookies error message?

Clients seeing cookies error or business seeing enable cookies

Written by Angela
Updated over a week ago