The waitlist feature for service-based appointments allows you to easily fill in those gaps in your schedule where someone cancels. Your waitlist will be right there for you on the Calendar page or on the Dashboard, making it super handy to add someone to the list or get them booked! 🙌

Keep in mind, this is just our first version of the waitlist, so it will be available on the business side of things to start with, though we're already working on getting it ready for your clients as well. We'll make sure to spread the good news as soon as that additional functionality is available!

Enabling the Waitlist

First, to get the waitlist up and running, you'll wanna have the Unlimited Bookings Plus add-on enabled. If you're all good to go on that, you can head over to the Policies area to turn it on the waitlist:

  1. Click the three lines in the upper left and choose Settings
  2. Select the "Policies" tile
  3. Click into "Appointment Policies"
  4. Toggle the Service Waitlist to "on" and be sure to hit "Save" at the bottom

Adding a Client to the Waitlist

When adding a client's request to the waitlist, you'll be able to:

  • Choose whether to send the client a confirmation for their waitlist request
  • Select what services the client would like to come in for
  • Choose how long the client would like to remain on the waitlist (7 days, 30 days, or a specific date up to 90 days in the future)
  • Select the days of the week, and times of day that work best for the client
  • Add any important notes!

Here are the steps to get someone added! 👇

  1. Head to the Calendar or Dashboard page
  2. Click the Waitlist icon in the upper right corner (screenshot above)
  3. Choose "Add to Waitlist"
  4. Fill in your details and be sure to hit "Save to Waitlist" at the bottom

Managing Your Waitlist

Once you have a client on your waitlist, Schedulicity will keep an eye on your schedule. We'll automatically match up waitlist requests with open slots in your calendar that fit the client's criteria. We'll reserve up to 10 slots per waitlist request, and prevent other clients from booking those time slots so folks on the waitlist can get first dibs!

You'll get a little red notification bubble on the waitlist icon any time a request has a match on your calendar, so be on the lookout for that, and from there it's just a few clicks to move them onto your schedule. Check it out:

  1. Head back over to the Calendar or Dashboard page
  2. Click the Waitlist icon in the upper right corner (screenshot above)
  3. Choose "Manage Waitlist"
  4. Here you can see either a list of "Bookable" clients or see the list of clients who are still "Waiting for a Match"
  5. If you're ready to book a client, simply click on their name
  6. Select the date and time you'd like to book them for
  7. Click the "Book It" button

Editing a Client's Waitlist Info

If you need to make adjustments to any of the criteria for a client on the waitlist, such as the available times, we make that simple as well!

  1. Head back over to the Calendar or Dashboard page
  2. Click the Waitlist icon in the upper right corner (screenshot above)
  3. Choose "Manage Waitlist"
  4. Select the "Waiting for Match" tab
  5. Click the three vertical dots to the right of the client's name and choose "Edit"
  6. Make your adjustments and be sure to hit "Update" along the bottom

What's Next?

  • We’ve put together an email template, so you can send out a message to your clients, letting them know about the waitlist option and to reach out if they’d like to be added.
  • If you'd like more of a visual on the service waitlist, check out our tutorial video here.

Did this answer your question?