Clearing the cache/cookies on our devices is a great way to keep things running smoothly and accurately! Just find your browser below and follow the corresponding steps to clean things up:

Android Users:

Follow the instructions on this page to clear the cache and cookies on your Android!

http://www.tomsguide.com/faq/id-2326584/clear-cookies-android-smartphones-web-browser.html

 iPhone Users:

  1. Sign out of Schedulicity on your iPhone
  2. On the main screen of the iPhone go to Settings. 
  3. Choose Safari 
  4. Click on "Clear History and Website Data"
  5. Click on "Clear History and Data"
  6. Close out of the browser (this last step is necessary to reset your browser!)

iPad:

  1. Sign out of your Schedulicity account 
  2. Select the 'Settings' icon on your iPad's home screen 
  3. Choose 'Safari' from the menu on the left 
  4. Select 'Clear History and Website Data" then select "Clear History and Data" from the confirmation pop-up 
  5. Close out of the browser (this last step is necessary to reset your browser!)

Google Chrome:

  1. Sign out of your Schedulicity account 
  2. Click the three small dots in the upper right-hand corner of your browser. 
  3. Click Settings. 
  4. In the upper left corner, click the three lines and open the "Advanced" tab.
  5. Click Privacy and Security.
  6. Scroll down and click on "Clear Browsing Data." 
  7. Be sure the time range says "All time," and be sure these three items are checked: Browsing history, Cookies and other site data, Cached images and files. 
  8. Select "Clear Data" 
  9. Close out of the browser (this last step is necessary to reset your browser!)

Safari on Mac: 

  1. Sign out of your Schedulicity account
  2. Select "Safari" from the menu bar within your browser
  3. Choose "Clear History" 
  4. Make sure the drop-down menu says "All History" 
  5. Click on "Clear History" again!
  6. Close out of the browser fully (this last step is necessary to reset your browser!)

Safari on Mac (OLDER versions):

  1. Sign out of your Schedulicity account
  2. Select "history" from the menu bar within your browser
  3. Choose "clear history" from the drop-down menu.
  4. Select "all history" from the bottom of the drop down menu. (Nothing else needs to be selected).
  5. Click "clear history.
  6. Close out of the browser (this last step is necessary to reset your browser!)

Firefox on Mac:

  1. Sign out of your Schedulicity account 
  2. On most versions, you'll want to select "History" from the menu bar, but if you aren’t seeing that option it will be under "Tools"
  3. Select "Clear Recent History..." 
  4. Select "Everything" in the time range drop-down. 
  5. Check the boxes next to "Cookies" and "Cache" 
  6. Click "Clear Now" button 
  7. Close out of the browser (this last step is necessary to reset your browser!)

Firefox on PC:

  1. Sign out of your Schedulicity account 
  2. Within your browser, select tools (Alt + t) 
  3. Select Options 
  4.  Select the Privacy tab 
  5.  Select the link "clear your recent history" 
  6. In the pop-up window, choose the time range of "Everything" and make sure that "Cookies" and "Cache" are select 
  7. Select "Clear Now" 
  8. Close out of the browser (this last step is necessary to reset your browser!)

Internet Explorer:

  1. Sign out of your Schedulicity account 
  2. Open up a browser window 
  3. Select the Tools tab (Alt + t), click Delete Browsing History 4.
  4. Make sure only the following two boxes are checked (uncheck ALL others): Temporary Internet Files and website files; Cookies and website data 
  5. Click Delete 
  6. Close out of the browser (this last step is necessary to reset your browser!)

Edge:

While Schedulicity doesn't fully support the Edge browser, here's how to clear Cache and Cookies to see if it can help.  

  1. Log out of Schedulicity
  2. Select the "..." icon in the top, right corner of the browser window to get to the settings menu.
  3. In the settings menu, towards the bottom, click on Choose what to clear.
  4. Select Cookies and saved website data and Cached data and files. After the two are marked click on clear.
  5. Close the browser fully before reopening— (this last step is necessary to reset your browser!)

Feel free to give us a holler through the chat bubble if you're still running into any issues or have additional questions– we're glad to help! 🙋 

Did this answer your question?