As you probably already know, when clients book a Fill My Book deal with you on Schedulicity, they are charged for it up front. Because of that, if a client cannot make their scheduled appointment, we typically recommend that you reschedule the appointment for the client rather than refunding since the booking fee has already been collected for the booking.
With that said, if refunding is the best experience for you and your client, here is how you can refund that transaction:
- Navigate to the Fill My Book appointment on your calendar and open it up
- Select the transaction under "Visit Transactions" to jump to the payment details screen.
- From there you can select the “refund” link to process the refund back to the client.
The client will be refunded the full amount that they paid, and your payment processor account will reflect that you owe the 10% booking fee, which is why we really do recommend rescheduling that appointment if at all possible.