If you've ever tried to send a custom email message and noticed a strange status for it, don't panic! There are a few different options you might see for your messages under the Status column. Here's what those mean:
Pending: When a business sends out a mass email for the first time or to a large recipient list, the email is sent through our spam detection filters. Your message should go out after a short time once it has made it through the filter system! No need to send your message again if your email is pending; it will indeed go out!
Queued: This means that your message is in the process of being sent out. You'll see the number of recipients increase as the email is sent out. Again, no need to send out the message again if it is queued, because this will result in your clients receiving multiple emails.
Sent: This means that your message has been successfully sent! You can see how many recipients were included, any bad emails, and when it was sent.
Never sent: This means that your message has not been sent. This is most likely due to the system catching multiples of the same email and only sending out the first.
If you ever have concerns about the status of your message, click the purple support bubble in the lower right corner of your screen or email us at firstname.lastname@example.org and let us know! We'd be more than happy to help. 😃