Oh gosh, cookies can be such a pain, can't they? The semi-good news is that the only full site browser that is affected by cookies is Internet Explorer (IE) and it's because IE is set up differently than Firefox, Chrome, and Safari. So, if your clients are booking with you on Firefox, Chrome, or Safari, cookies will not affect them at all, and they will be able to schedule with ease. However, what we have found is Internet Explorer is a little different.
We've also found that folks using the Safari browser on their iPhones or iPads can sometimes get a cookies error message if they have their cookies marked to "always block" in their settings.
Keep in mind that when blocking cookies on an iPhone or iPad, users receive a callout saying ”Are you sure you want to block all cookies? Websites may not work if you do this”—letting them know some sites will require cookies to be enabled.
Cookies are required to access most websites these days—like Facebook, Amazon, Etsy, Ebay...etc. However, sites like these and Schedulicity are now moving away from using cookies and instead storing things using the client's local storage. This is why it isn't a problem on Firefox, Safari, and Chrome. Where as on IE or Safari on iOS, if you block all cookies it will disable local storage so then this makes our site unusable.
With that said, we moved away from cookies and are using the users' local storage to help them log in with ease, so when you choose the "remember me" that is how that has the capacity to remember you!
So it seems likely that the client(s) that reported that they got the cookie message are using Internet Explore to book their appointments and do need to enable their local storage on the browser level. This will allow them to book using the site.
If your clients are having difficulties accessing Schedulicity, we would be very happy to offer our free customer support to them to investigate this further. Our support email is email@example.com!