Learn why your clients may be seeing a "limited availability" message when they go to book with you, and how to customize that message.

Why is that message showing?

If a service shows to clients as "temporarily unavailable," it oftentimes means that the providers who offer that service have no availability on their schedule to complete that service.

If the above message is expected as your books are full, one way to remedy this is to allow clients to book farther in advance, and you can change your Client Scheduling Policy to accommodate this. To check out what your client scheduling policy is, navigate to your polices area:

  1. Go to Settings and select the "Policies" tile

  2. Then, select "Appointment Policies"

  3. Adjust your Client Scheduling Policy if you'd like

Another reason this error message may appear is if you're using the free Schedulicity account that has a 10 booking limit per month. If your calendar has hit that 10 appointment limit, clients will need to call in order to book. If this is the case, and you're ready for unlimited bookings, here is how to turn on the Unlimited Plan:

  1. From Settings, go to the Subscription Tile

  2. Click the "Upgrade My Plan" button

  3. Select "Continue"

  4. Enter your card information

And that ought to do it! With this upgrade, you'll be good to go and can book as many appointments as you'd like! 💃


Customize your unavailability or limited availability message

While having a packed schedule is awesome, fielding voicemails on a busy day because folks are being directed to call you is not so fun. The good news is you have the option to customize the note that displays when your schedule is full. This way you can choose between allowing folks to call or simply reassure them that they can book another time.

Need to change this up? Here's how in the Schedulicity dashboard:

  1. Go to Settings and select the "Policies" tile

  2. Then, click on the "Appointment Policies" tile

  3. Under "Unavailability Message," select "Custom Message" and enter in your custom message in the box below. You have the ability to check or uncheck the option to show a phone number, as well.

  4. Save your changes!


What's Next?

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