We’d love to have you on board with Schedulicity Pay! We also understand you may have a few more questions before diving in, so we've laid out a few of our more frequently asked questions, just to ensure you’re feeling comfy with things before moving forward. 🚗 

How will I know if I’m approved?

Upon approval for Schedulicity Pay, you'll receive a call and an email from us with the good news! 🥳You can also check on the status of you application by going through Settings in your account to the Payments and Products page.

How will the Schedulicity Pay application affect my credit score?

We were able to make some changes here, so you'll now notice that while applying for Schedulicity Pay, there will simply be a soft credit check, meaning no impact on your credit score. 🙌 

What is my bank account information being used for?

In order to ensure funds are deposited into the correct bank account, we will ask for bank account information as part of the application process.

Is my business qualified/unqualified for Schedulicity Pay?

At the moment, our payment processor, Clearent, isn't able to qualify businesses offering CBD products, which is not only a roadblock with Clearent but with payment processors across the board. Clearent is also not currently qualifying online businesses (without a storefront) offering healing through fortune telling/psychic readings. 

When are my fees taken out of my account?

Any processing fees are taken out daily, which is great for accounting purposes! 

Will I be refunded the fees for the charge that I just returned/refunded?

While any fees processed for a charge would not be returned if a refund is issued to a client, we do have a void option for same-day refunds. To void a same-day charge, you'll wanna reach out to Clearent directly: #844-721-7300

Can I process HSA/FSA cards?

Yes, with Schedulicity Pay, you can totally process HSA/FSA cards! Your account should be set up for that and ready to go if you’ve ever accepted them in the past. If you are noticing trouble there, reach out to one of Schedulicity's support rockstars, and we'll get that rolling for you in no time! 😎

What if I don’t have a voided check?

We may ask for a voided check to confirm your banking information and if you don't have access to a check, you could also share a copy of your bank statement with us, showing only your name, account number and routing number. A screen shot of an on-line banking session, including URL and account number (last 4 digits could work) would do the do the trick, too, as well as a DDA letter from the bank.

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