Clearent's partner for chargebacks is Merlin: Retrieval and Chargeback Department. 

Chargebacks are never fun and if it happens to your business, you'll receive a chargeback notice in the mail from Merchant Services, Chargeback & Retrieval Department. The Chargeback notice will detail your next steps and what information to provide, and if you're looking to dispute the chargeback it's a good idea to respond right away and follow any steps they outline in the letter, so you can have as much success as possible during the dispute.

Merchant Services, Chargeback & Retrieval Department's phone number is: 866-637-5467 and Fax: 706-644-5210.

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