Chargebacks are a not-so-fun aspect of accepting payments online, so Schedulicity is here to help you do all you can to avoid them.  Understanding chargebacks and why they happen is the first step to preventing them. 

Customers will initiate a chargeback for many reasons: they felt like they were incorrectly billed, don't recognize the name of the business on their statement, or it's simply fraud and their card was stolen.  

Whatever the case, here are a few ways to help prevent them from happening.  Check it out! 👇

  • The first and best thing you can do to help avoid a chargeback is have your no-show policy, cancellation policy and return policy posted and visible in as many places as possible, such as your business listing page, your website, and in the confirmation emails clients receive for their booking. You can always adjust your policies here within Schedulicity.
  • When taking in-person payments, make sure you dip the card first before trying to swipe or key-in a card and if you're using our Mobile Reader that doesn't require a signature, always check your client's ID and verify their identity. 
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