Chargebacks are a not-so-fun aspect of accepting payments online, so Schedulicity is here to help you do all you can to avoid them. Understanding chargebacks and why they happen is the first step to preventing them.
There are three types of situations that can cause a client to initiate a chargeback:
1. Credit card fraud – The customer’s credit card information was stolen
2. Friendly fraud - Forgetting about the purchase, not recognizing your business name, displeased with product or service, and unclear return, no-show, or pre-pay policy.
3. Merchant or Processing Errors - This may include accidentally double-charging a customer, entering the wrong information or amount of a purchase.
Whatever the case, here are a few ways to help prevent them from happening. Check it out! 👇
- The first and best thing you can do to help avoid a chargeback is have your no-show policy, cancellation policy and return policy posted and visible in as many places as possible, such as your business listing page, your website, and in the confirmation emails clients receive for their booking. You can always adjust your policies here within Schedulicity. Also, take a peek at waivers if you want to make sure clients are acknowledging all your policies.
- A lot of business owner’s overlook this simple step of making sure your Business name is correct on your Credit Card Receipts - sometimes a client might not recognize your name if it’s different on your credit card receipts. Also, having a phone number visible on your Business Listing will help give a client an easy way to reach out with any questions on their charges. If you need to change your Business name with Schedulicity Pay, please reach out to us and we'll help get that updated with Clearent.
- When taking in-person payments, make sure you tap or dip the card first before trying to swipe or key-in a card and if you're using our Mobile Reader on iOS or Countertop Device, there's a place for your client to add their signature and always check your client's ID and verify their identity.
- Lastly, when you've finished checking your client out, it's always a good practice to email them the itemized receipt right away so they have a copy of it for their records.