While you can always count on Schedulicity Rockstars to help guide you through the chargeback process, a third-party company called Merlin will be your direct connection to handle the dispute. They're your chargeback sidekick, so feel free to lean on them for any questions about how to take your dispute head-on. 🔮
As a heads up, Merlin prefers to communicate through mail or fax to keep things as secure as can be! So keep an eye out for any letters from them, in case you think you may have a chargeback on the horizon. 📩 From there, they'll be able to take care of you during the entire chargeback process!