We definitely want to ensure a smooth booking process for clients and everything's running smoothly from our end, so we'd love to check things out with you.
When a client successfully schedules online, the appointment should appear on your calendar, and the client will also receive a confirmation email letting them know they've successfully booked. If you're set up to receive provider notifications, the system will shoot you a notification as well.
We have sometimes found that the client misses the final "Book It" button and thus, the appointment does not go through. So if we're not seeing the appointment, and the client didn't receive a confirmation email, that "final "Book It" button could be coming into play.
With those details in mind, do you happen to know if these clients received a confirmation email for their booking? This is always a big piece of the puzzle!
If the client did receive an email and would be willing to share it with you, we'd love to take a peek. Of course, if you have any specifics—like the name and email of the client and date/time of the appointment they scheduled—we can do some double checking on our end as well. Just let us know by reaching out via the chat bubble in the lower right corner of your account, or you can also send us a quick email: firstname.lastname@example.org. 📩