All Collections
Manage Account
Policies
Why are my services showing as having "limited availability"? How do I change that message?
Why are my services showing as having "limited availability"? How do I change that message?

limited availability, temporarily unavailable, customize or change unavailability message

Angela avatar
Written by Angela
Updated over a week ago

Learn why your clients may be seeing a "limited availability" message when they go to book with you, and how to customize that message.

Why is that message showing?

If a service shows to clients as "temporarily unavailable," it oftentimes means that the providers who offer that service have no availability on their schedule to complete that service.

If the above message is expected as your books are full, one way to remedy this is to allow clients to book farther in advance, and you can change your Client Scheduling Policy to accommodate this. To check out what your client scheduling policy is, navigate to your polices area:

  1. Go to Settings and select the "Policies" tile

  2. Then, select "Appointment Policies"

  3. Adjust your Client Scheduling Policy if you'd like

And that ought to do it! With this change, you'll be good to go and can book as many appointments as you'd like! πŸ’ƒ


Customize your unavailability or limited availability message

While having a packed schedule is awesome, fielding voicemails on a busy day because folks are being directed to call you is not so fun. The good news is you have the option to customize the note that displays when your schedule is full. This way you can choose between allowing folks to call or simply reassure them that they can book another time.

Need to change this up? Here's how in the Schedulicity dashboard:

  1. Go to Settings and select the "Policies" tile

  2. Then, click on the "Appointment Policies" tile

  3. Under "Unavailability Message," select "Custom Message" and enter in your custom message in the box below. You have the ability to check or uncheck the option to show a phone number, as well.

  4. Save your changes!

Did this answer your question?