Skip to main content
All CollectionsManage AccountPolicies
Why are my services showing as having "limited availability"? How do I change that message?
Why are my services showing as having "limited availability"? How do I change that message?

limited availability, temporarily unavailable, customize or change unavailability message

Angela avatar
Written by Angela
Updated over 7 months ago

Learn why your clients are seeing a Limited Availability message when they go to book with you and how to customize that message.

Why is that message showing?

If a service shows to clients as Limited Availability, it oftentimes means that the providers who offer that service don't have the availability on their schedule to complete that service.

If the above message is expected as your books are full, you could allow clients to book farther in advance. You can change your Client Scheduling Policy to accommodate this:

  1. Go to Settings and select Policies

  2. Choose Appointment Policies

  3. Adjust your Client Scheduling Policy and Save


Customize your unavailability or limited availability message

You have the option to customize the note that displays when your schedule is full. This way you can choose between allowing clients to call or simply reassure them that they can book another time.

Need to change this up? Here's how:

  1. Go to Settings and select Policies

  2. Click on Appointment Policies

  3. Under Unavailability Message, select Custom Message and enter in your custom message in the box below. You have the ability to check or uncheck the option to show a phone number.

  4. Save!

Did this answer your question?